Frequently asked questions

 

Q: Where can you ship the goods?

Our products are shipped worldwide.

Q: How long will I wait for my order?

Of course, this depends on where we ship the goods. Because we do not want to keep the goods in warehouses for a long time in order to preserve the properties of the canvas, the goods are manufactured for you only after they have been ordered. At the same time, please bear in mind that due to the nature of the goods, transportation is more difficult than usual. For these reasons, please expect the goods to be delivered within 2 - 3 weeks of ordering.

Q: How will the goods be delivered?

To deliver the goods, the most suitable shipping company will be selected that meets the requirements for transporting this type of goods. The price for delivery is final and any increase in price due to distance or complexity of the delivery will be fully covered by us.

Q: The goods have been damaged, what should I do?

Although the goods are professionally packed and the shipping companies we have chosen meet the requirements for transporting this type of goods, it is still a service provider over which we have no control. If by any chance the goods are damaged, please contact us immediately at info@roal-decor.com. We will either replace the goods at our expense or issue a refund. Thank you.

Q: I have received a different product than I ordered, what should i do?

If you receive a different product to the one you ordered, please contact us immediately at info@roal-decor.com. We will either replace the goods at our expense or issue a refund. Thank you very much.

Q: What maintenance do the products require?

If the canvas does gather any dust, you may wipe it off gently with a clean, damp cloth.